Relying on Mainstream’s support, a leading insurance company transitioned to a new, highly available Disaster Recovery system on the cloud, making its IT environment even more resilient and reducing costs.
Goals
Replicate the primary site in a high-availability setup to replace outdated IT equipment.
Implement a resilient Disaster Recovery system to further enhance the security of IT systems and ensure seamless service delivery for customers
Optimize IT resources and reduce hardware expenses.
Ensure compliance with all relevant practices and regulations of the National Bank of Serbia (NBS).
Approach
Development and implementation of a Disaster Recovery solution on a dedicated private cloud.
Assessment of the current infrastructure state, technical and business requirements to create a tailored solution.
Deliver added value by “repackaging” resources into a smaller quantity of modern, high-performance equipment.
Ensure continuous system security and availability through transparent Service Level Agreements (SLAs).
Results
The project was delivered within the agreed timeline, with full support provided during all phases (including procurement of additional equipment for specific needs, hardware implementation, integration, and testing).
Reduction of upfront IT costs compared to solution implementation in an on-premises environment.
Ability to dynamically adapt to changes at the primary site.
More focus on core business, with 24/7 support for maintaining the Disaster Recovery system.
Modern insurance needs modern IT
For our client in the insurance sector, seamless customer experience and the highest level of data security are top priorities. To meet these requirements, the company developed a detailed plan to improve its existing Disaster Recovery site. In addition to building a more resilient system, one of the primary reasons for initiating this project was outdated IT equipment that needed to be replaced with modern hardware and software.
While seeking a partner for procuring new equipment, the client identified a more effective strategy for ensuring business continuity and data security: Disaster Recovery in the cloud. This approach was offered by Mainstream, with careful attention to all requirements defined in the company’s initial Disaster Recovery plan.
Besides a cloud-based DR solution, Mainstream offered an end-to-end service that included post-implement support for infrastructure maintenance. This was important, as it enabled the client to focus on their core business and IT initiatives.
A tailored Disaster Recovery solution
Taking into account the client’s requirements, our experts designed and proposed an optimal Disaster Recovery solution based on the latest high-performance equipment. Through close collaboration with the company’s IT team, we delivered a customised environment for DR hosting on a dedicated private cloud.
One partner, complete expertise
As a partner, Mainstream brought together technical excellence and deep infrastructure optimisation experience to help the client realise benefits that not only met but exceeded their initial expectations.
The project involved close cooperation between the company’s in-house experts and our multidisciplinary team:
L3 engineers specialized in:
Networking
Virtualisation and storage
Oracle technologies
Backup and replication (Veeam)
Solution architecture
In addition to technical experts, project consultants were involved in planning, coordinating teams and managing project activities.
This type of Disaster Recovery required thorough testing, and our team continues to support the client in making modifications and improvements even after system implementation.
Results
By implementing a cloud-based Disaster Recovery location, the client achieved improvements in both security and cost optimisation. The new system enables better utilisation of server resources while receiving a customized DR setup based on modern equipment.
Thanks to the cloud’s scalability, the company can now respond rapidly to changes at the primary site without lengthy procurement processes. Moreover, virtualisation ensures complete independence from physical hardware.
Mainstream’s experience, combined with a reliable Tier 3 infrastructure, has taken the client’s digital resilience to a higher level, providing benefits such as:
High system availability (24/7) guaranteed by SLAs
Rapid incident response
Guaranteed security of sensitive client data
Regular maintenance and upgrades of IT equipment
With Mainstream being fully responsible for maintaining and managing DR infrastructure, the client can focus on what they do best: delivery of high-quality insurance services.
If unexpected incidents occur, business continuity is assured. The company will not suffer losses or experience negative impacts on critical IT functions, data, employees, or – most importantly – customers, whose safety is a top priority.
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