Banking applications support

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Banking applications support

Improve the monitoring,availability and performance of your banking applications.

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Our clients

One application support partner for lower complexity and security risks

In complex IT environments of banks, a large number of contact information and vendors who can access the test and production environments create operational noise and security risks. We help you solve them through complete banking applications support.

Mainstream customer support teams in the financial sector take over all activities in the field of monitoring, correcting and optimizing performance and resolving incidents of internally developed or third-party financial applications. For the provision of the service, we rely on a proven methodology, which we use in cooperation with users from the financial sector to handover and prepare documentation from the authors of the applications themselves. We also provide COTS (commercial of the shelf software) support using experience in working with banking software.

Mainstream banking team

With a focus on providing comprehensive services to financial sector clients, we have built a specialized team of over 40 experts.

What does the service entail?

L1 and L2 24/7 support or support within the agreed time period depending on the application needs
Monitoring of internal and third-party applications
Application deployment, CI-CD pipeline, systematization, automation, implementation of CI-CD support tools
Improvement and optimization of application performance at the platform level and tips for improvements to application vendors
Administration of users and applications
SLA to meet KPIs for application availability and troubleshooting within the agreed deadline.

Our process:

Collect documentation on architecture, design, functionalities, workflows, integration with other applications, business logic, known problems, troubleshooting guides.

Workshops with bank and vendor, Q&A with experts

Creating a knowledge base and documentation for the service operation procedure

Implementation of monitoring, additional training of L1 and L2 support if necessary.

Continuous improvement of knowledge, documentation, instructions, monitoring the availability and performance of applications and entire business processes with integrations and exchange of information between specific applications in the business process itself

Why Mainstream?

Knowledge of banking applications

Mainstream teams have deep knowledge of applications from the financial sector, such as Asseco, Halcom, SAS, Temenos, M&I, SRC, Infobip and TAS Group.

Flexible teams

Our experts take a proactive approach to support, getting to know your applications and adapting to your requirements and the specifics of your IT environment.

Cloud expertise

As a multi-cloud partner, we help customers take a new step in modernizing their IT environment with custom cloud solutions.

Meet our expert

Ivan Dimitrijević

Banking Cloud Director

Ivan brings over 13 years of experience in the IT industry with a focus on financial and banking systems.He had a significant role in a large number of projects, the most significant of which are: upgrade of the basic banking system of Societe Generale Bank, migration of data from Alpha and KBC Bank to Societe Generale System, integration of Societe Generale and Vojvođanska Banka, migration of the basic banking system and satellite applications of Erste Bank.
His specialty is complex integration of banking applications and services, including implementation, maintenance, monitoring and continuous improvement.

Mainstream is the largest provider of innovative cloud solutions and managed hosting services with a network of 8+ data centers in Southeast Europe.

Our clients

One application support partner for lower complexity and security risks

Mainstream banking team

Mainstream banking team

What does the service entail?

Our process: