Mainstream is the largest provider of innovative cloud solutions and managed hosting services with a network of 8+ data centers in Southeast Europe.
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In complex IT environments of banks, a large number of contact information and vendors who can access the test and production environments create operational noise and security risks. We help you solve them through complete banking applications support.
Mainstream customer support teams in the financial sector take over all activities in the field of monitoring, correcting and optimizing performance and resolving incidents of internally developed or third-party financial applications. For the provision of the service, we rely on a proven methodology, which we use in cooperation with users from the financial sector to handover and prepare documentation from the authors of the applications themselves. We also provide COTS (commercial of the shelf software) support using experience in working with banking software.
With a focus on providing comprehensive services to financial sector clients, we have built a specialized team of over 40 experts.
Collect documentation on architecture, design, functionalities, workflows, integration with other applications, business logic, known problems, troubleshooting guides.
Workshops with bank and vendor, Q&A with experts
Creating a knowledge base and documentation for the service operation procedure
Implementation of monitoring, additional training of L1 and L2 support if necessary.
Continuous improvement of knowledge, documentation, instructions, monitoring the availability and performance of applications and entire business processes with integrations and exchange of information between specific applications in the business process itself
Mainstream teams have deep knowledge of applications from the financial sector, such as Asseco, Halcom, SAS, Temenos, M&I, SRC, Infobip and TAS Group.
Our experts take a proactive approach to support, getting to know your applications and adapting to your requirements and the specifics of your IT environment.
As a multi-cloud partner, we help customers take a new step in modernizing their IT environment with custom cloud solutions.