Banking operations services

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Banking operations services

Upgrade your day-to-day operations with L1 support from domain banking experts.

Our clients

Greater focus on core business with operational support

Free yourself from worries about monitoring and solving problems in the operation of critical business applications such as core banking, digital channels, CMS, DMS, ERP, CRM and others.

Mainstream offers customers 24/7 operational services, developed according to the needs of users from the financial sector, which include the first line of support. Using known and recognized monitoring tools, as well as your existing tools, we monitor the parameters of your systems, business processes, applications and infrastructure, send real-time reports and assist you in solving problems. Our 24/7 services can be adapted to the client's business hours on a daily, weekly and monthly basis.

Mainstream Banking Team

With a focus on providing comprehensive services to financial sector clients,
we have built a specialized team of over 40 experts.

What does the service entail?

Passive monitoring of systems, applications or the entire application stack, business processes, integration between applications, 24x7, every day of the year
Monitoring of system and infrastructure parameters: network, virtualization, operating systems, middleware technologies, database
Real-time reporting
Working with service management tools and escalating problems to teams in charge of higher levels of support or application vendors
Preens transfer of knowledge through documentation
Support for daily and Close of Business operations
Monitoring of processes and file exchange
Expertise and support for the implementation of the Managed File transfer solution

Why Mainstream?

Banking expertise

Domain knowledge of banking applications such as Asseco, Halcom, SRC, M&I, SAS and OSB.

Centralized monitoring and support

One team to monitor all key apps and systems with adequate documentation, escalation and problem management simplifies operations and makes them more consistent.

Flexibility

Depending on your requirements, we offer 24/7 monitoring and monitoring in defined time periods if your application or business process does not require continuous monitoring.

Meet our expert

Ivan Dimitrijević

Banking Cloud Director

Ivan brings over 13 years of experience in the IT industry with a focus on financial and banking systems.He had a significant role in a large number of projects, the most significant of which are: upgrade of the basic banking system of Societe Generale Bank, migration of data from Alpha and KBC Bank to Societe Generale System, integration of Societe Generale and Vojvođanska Banka, migration of the basic banking system and satellite applications of Erste Bank.
His specialty is complex integration of banking applications and services, including implementation, maintenance, monitoring and continuous improvement.

Mainstream is the largest provider of innovative cloud solutions and managed hosting services with a network of 8+ data centers in Southeast Europe.

Our clients

Greater focus on core business with operational support

Mainstream Banking Team

What does the service entail?